Are your neighbours unaware that they are causing you a problem?
People who have a problem that they perceive as being difficult to resolve may feel embarrassed about their failure to sort it out and deny there is a problem.
If they do, remain composed and point out how the problem is affecting you making it clear that you can contact us. By raising your concerns you will have forced them to acknowledge the issue and the consequences of ignoring it.
Research suggests that in three quarters of all complaints neighbours do not know that their actions are causing problems for others. Discussing the problem and bringing it to their attention gives them the opportunity to resolve it.
If you are on reasonable terms with your neighbour, and the nuisance involves loud noise, you may feel comfortable about inviting them round to your house to hear it.
Approaching the source yourself will give you the chance to resolve the problem quickly. An investigation by us will take some time to conclude and may not successfully stop the nuisance while causing relations with your neighbour to deteriorate.
Remember that you have to continue living next to your neighbours whatever happens.
If the matter does go to court your case will be strengthened if you have acted reasonably, discussed the problem with and given them the chance to stop the nuisance.