About us
The Housing Management Team currently manages 146 rental properties, 60 being specialist assisted housing unit developed with support from Oxfordshire County Council.
The properties we have developed that are available to rent are advertised through the Choice Based Lettings scheme and you will need to be registered on the housing register to be able to apply.
Repairs service: council managed properties only
All repairs or issues should be reported as soon as possible so we can help fix things before they get worse.
If the repair is urgent and there is a serious danger to you or the building, then please call us immediately:
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01295 221615 (09:00am - 17:15om) Office hours.
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01295 221615 (17:15pm - 09:00am) Includes weekends and bank holidays.
If not urgent please use this form:
On receipt of your form, we will contact you to make arrangements for our handyman or suitable tradesmen to complete the repair as soon as possible.
Housing Ombudsman
How to make a complaint
The Complaint Handling Code sets out that we as a landlord must have a 2-stage complaints process.
We must acknowledge a complaint at stage 1 of its process within 5 working days and supply a written response within 10 working days from the date of acknowledgment.
If you are still dissatisfied after you receive a stage 1 response, you can request to progress your complaint to the final stage (stage 2). We will acknowledge a stage 2 complaint within 5 working days and supply a written response within 20 working days.
In some cases, we can extend the timescale to provide a response by 10 working days at stage 1 and 20 working days at stage 2, however, we must let you know and explain the reason for extending the timescale for providing a response.
You can bring a complaint to the Housing Ombudsman Service for investigation if you have completed your landlord’s complaint process and the issues have not been resolved.
The Housing Ombudsman Service can also help if we have not responded to a complaint you have made.
More information can be found at https://www.housing-ombudsman.org.uk/
Rent Changeover
From 1 October 2024 Cherwell District Council will be responsible for rent collection for all CDC owned and managed properties. Previously Sanctuary Housing provided rent collection services, this contract has now come to an end. If you need to speak to us regarding your rent account, please call 01295 227001 and ask to speak to the Accounts Receivable Department.