Customer service
Customer service excellence
Providing quality customer service for all our residents is another priority.
In 2023/2024 our Customer Services officers answered:
- 76,435 calls
- 68,744 emails
Our officers achieved 92% of customer satisfaction with the service received.
Help us to help you
We are committed to delivering the best service possible and ensuring our services are accessible to all.
Doing things online is much cheaper and means we can spend more on providing essential services, so wherever possible, please make use of our website 24/7 online services. Here you can access a range of services online and can:
If you cannot use our online services, please email customer.service@cherwell-dc.gov.uk or call 01295 227001.
Alternatively, please write to us at Cherwell District Council, Bodicote House, Bodicote, Banbury, Oxfordshire OX15 4AA.
You can find your ward councillor.